Privacy & Communications
At Resident Home Association (RHA), we value your trust and are committed to protecting your personal information. This Privacy & Communications Policy explains how we collect, use, and safeguard your information when you make a donation, subscribe to our communications, or interact with us through our website or other channels.
Information We Collect
When you donate, sign up for communications, register for an event, or otherwise engage with RHA, we may collect information such as:
• Name
• Mailing address
• Email address
• Phone number
• Donation history
• Payment information (processed securely through our payment processor)
• Communication preferences
We only collect information necessary to support our mission and provide you with relevant services and communications.
How We Use Your Information
• We use your information to:
• Process donations and provide donation receipts
• Maintain accurate donor records
• Respond to inquiries and requests
• Send updates about our programs, events, and fundraising initiatives
• Share information about volunteer opportunities and organizational news
• Improve our services and communications
• Comply with applicable legal and financial reporting requirements
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Donation Information
All online donations are processed through secure, industry-standard payment processors. RHA does not store your complete credit or debit card information on our servers.
Donation records are maintained for tax, accounting, and donor stewardship purposes.
Email Communications
RHA uses Constant Contact to manage and distribute email communications.
If you subscribe to our email list or provide your email address when donating or registering for an event, you may receive:
• Organizational updates
• Newsletters
• Fundraising campaigns
• Event invitations
• Volunteer opportunities
• Special announcements
You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in every email or by contacting us directly.
Transactional emails, such as donation receipts or registration confirmations, may still be sent as necessary.
SMS/Text Messaging
If you choose to opt in to receive SMS/text messages from RHA, you agree to receive messages related to:
• Event reminders
• Program updates
• Volunteer opportunities
• Fundraising campaigns
• Organization announcements
• SMS Consent
Your consent to receive SMS messages is voluntary and is not a condition of donating or receiving services.
Message Frequency
Message frequency may vary depending on your participation and communication preferences.
Message & Data Rates
Message and data rates may apply according to your mobile carrier's plan.
Opting Out
You may opt out of SMS communications at any time by replying: STOP
After opting out, you will receive one final confirmation message, after which you will no longer receive text messages unless you opt in again.
For assistance, reply: HELP
or contact us directly at:
Email: info@rhadayton.com
Phone: (937) 278-0791
Sharing Your Information
We may share your information only with trusted service providers who help us operate our organization, including:
• Payment processors
• Constant Contact (email communications)
• SMS messaging providers
• Website hosting providers
We may also disclose information when required by law or to protect the rights, property, or safety of RHA or others.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While no method of electronic transmission or storage is completely secure, we strive to use commercially reasonable measures to protect your data.
Your Choices
You may:
• Update your contact information
• Change your communication preferences
• Opt out of marketing emails
• Opt out of SMS messages
• Request access to or correction of your personal information, where permitted by law
Children's Privacy
RHA does not knowingly collect personal information from children under the age of 13 without appropriate parental consent.
Changes to This Policy
We may update this Privacy & Communications Policy periodically. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy & Communications Policy or our communication practices, please contact us:
Resident Home Association
3661 Salem Avenue,
Dayton, OH 45406
Phone: (937) 278-0791
Email: info@rhadayton.com
SMS Compliance Notice: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except vendors that support the delivery of our text messaging services. This language aligns with common U.S. SMS compliance requirements and is often required by mobile carriers and messaging providers.